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Infin8 Applications P.C. (the registered company name of Tukana) hereby informs users about the Tukana application (hereinafter the “Application”), through which account and transaction information services are provided in accordance with the relevant national and European legislation as applicable and in particular, in accordance with Law 4537/2018 and Directive (EU) 2015/2366 on payment services in the internal market, following a relevant interface offered by Afterbanks (see detailed below term 9). The Application allows you to collect all your bank accounts in a single application, in order to have direct electronic access to them, while at the same time it offers the possibility of analyzing their data so that you can manage your money easily, quickly and efficiently and on the other hand the possibility of conducting banking transactions safely (hereinafter the “Services“).
These Terms and Conditions govern the use of the Application and the Services and apply to all of their content. They are available at any time both at https://tukana.io/terms-and-conditions/ and in the Application.
You can only use the Application if you are over 18 years old. Otherwise, please refrain from any use of it.
For the proper and safe operation of the Application, it is required to have a compatible device that has the appropriate software (such as Android software version 4.4.3 and iOS software version 9.3 or any later versions) and which from time to time may need to be upgraded so that you are able to use the Application seamlessly with all its functions and features.
The protection and safekeeping of your device is the sole responsibility of the individual user and in case of theft, loss or any other unauthorized use by a third party, you have the obligation to immediately inform us by sending an email to info@tukana.io as and your provider or providers. In this case and for reasons of protection and security of your bank accounts, we reserve the right to deactivate your account in the Application.
The Application will be available to all users daily and throughout the day. Exceptionally, access to the Services may be terminated in the event of technical maintenance and upgrade of the Application. In any case, we will make every effort to make the Application available again as soon as possible. If you encounter any technical problems, please contact us by emailing us at info@tukana.io.
In order to access the Services, you must install the Application on one or more telecommunications or electronic devices (such as a smartphone or tablet) by following the relevant steps through the Application.
When you first log in to the Services through the Application you will need to sign up for the Services and create a user account by entering your email address and username and setting a password. The password is personal and confidential and in case of loss, you can reset it following the process of recovering it through the e-mail address (e-mail) you stated. . Your registration is completed as soon as the email address you entered is verified. Tukana reserves the right to change the above procedure and the information required when registering in the Application.
Each subsequent connection to the Services through the Application will be made either through the email address (e-mail) and the password you entered during your registration and which can be stored in the Application or through a template-generated security code using your fingerprint (TouchID) if this feature is technically supported by your device.
The Application enables you to collect in one environment and manage at the same time and through a single tool all your bank accounts and cards as kept in the four (4) system banks (National Bank of Greece, Alpha Bank, Eurobank and Piraeus Bank. Through the application you can also categorize your transactions, set financial goals based on your budget and monitor the movement of your income and expenses.
Even more important is that by using the Application, you can easily, quickly and safely make all kinds of banking transactions to and from bank accounts owned by you and / or third parties.
We believe that all the information provided during your registration in the Services and during the use of the Application is true, accurate and complete and that you are the legal holder and beneficiary of the bank accounts and cards that you have connected to the Application. You may not assign, in whole or in part, any of your rights and obligations under these Terms and Conditions to another person.
The information provided through the Application is available exactly as it is available from the respective providers. . The Application is in no way intended to provide financial or other advice and the assessment, evaluation and utilization of the information provided is the sole responsibility of the individual user. It is expressly stated that the business or other decision making on the occasion of this information is the sole responsibility of the user and Tukana does not bear any responsibility for the compensation of any damage from the use of the above information.
In any case, we guarantee that we will take all necessary actions for the smooth and orderly operation of the Application, but without being able to guarantee that its operation will always be free of errors or any kind of technical problems for which Tukana does not bear any liability.
Installation of the Application on devices vulnerable to malware and / or virus attacks constitutes a breach of these Terms and Conditions and we are not responsible for any action or transaction that may have taken place through such devices.
Furthermore, we are not liable for any damage during the use of the Application and the Services due to your violation, act or omission and / or improper use of the Application and in particular in case you :
In any of the above cases as well as for reasons related to security and unauthorized or fraudulent use of the Services, we reserve the right to suspend and / or terminate, in whole or in part, the use of the Service or your access to the Application.
The whole content of the Application including indicative trademarks, images, texts, blueprints, copyrights, databases and software and in general any kind of files in relation to the Services are the intellectual property of Tukana and are protected by the relevant legislation on intellectual property.
It is therefore prohibited without our prior written permission to amend, publish, transmit, transfer, reproduce, distribute or otherwise use the content of the Application and the Services, in any way or by any means, for commercial or other purposes.
Tukana recognizes the importance of protecting the privacy of users of the Application. Detailed information on the protection of personal data and the rights of the users are available at the Privacy Policy at https://tukana.io/privacy-statement/ .
These Terms and Conditions are governed by Greek law. The courts of Athens are competent to resolve any dispute that arises in the context of the operation of the Application and the provision of the Services.
9.1. Definitions : For the purposes of this term, the following terms shall have the content ascribed to them below :
User or Active Customer or Final Consumer: In connection with the account information service, it means any natural or legal person who owns the accounts to which Afterbanks offers comprehensive account information services. .
Multiple compatibility: The assumptions under which financial institutions allow their users to log in to different profiles which in turn group accounts of different customers .
Account Information Services : An online service designed to provide aggregate information about one or more payment accounts held by a payment service user with either one or several payment service providers .
Personalized Security Credentials / Keys / Passwords: Personalized functions provided by the Payment Account Service Provider Manager to the payment service user for reasons of authentication, access to their payment account details and / or to initiate a payment transaction electronically through the official website of the Payment Account Service Provider Manager .
Authentication: Procedure that allows the Account Service Provider who manages the account to verify the identity of a payment service user or the validity of a particular financial instrument, including the use of the User’s personalized security credentials. .
Consumer ς: The natural person who, in relation to payment services, acts for non-commercial, business or professional purposes.
Micro-enterprises: Taking into account both natural persons engaged in professional or business activity and legal persons, is the company which, at the date of conclusion of the payment service contract, employs less than 10 employees and whose annual turnover and / or annual balance sheet does not exceed two (2) million euros in accordance with articles 1 and 2 par. 1 and 3 of the Annex to the Commission Recommendation of 6 May 2003 concerning the definition of micro, small and medium-sized enterprises.
9.2. Service Provider Details: The company under the name “Morpheus Aiolos S.L.” (hereinafter “Afterbanks”), number B-86556420, established in Madrid on 27 September 2012 and registered with the Madrid Chamber of Commerce, volume 30408, file 12, page M-547305, registration 1, established at San Andrés Street no. 8, 28004 Madrid, Spain.
9.3. Scope: In case the User is not a Consumer or a Micro-enterprise as defined in the payment service regulations, the articles of Directive 2015/2366 of 25th November 2015 on internal market payment services or any other similar foreign, domestic or European legislation and Regulation on Services will not apply. . Similarly, in accordance with the provisions of article 34 par. 1 of Royal Decree 19/2018 of 23rd November, the application of articles 35 par. 1, 36 par. 3, 44, 46, 48, 49, 52, 60 and 61 of as above Decree is expressly excluded.
9.4. Purpose: Term 9 sets out the information that Afterbanks, as an account information service provider, is required to provide to payment service Users. . Furthermore, this term regulates the rights and obligations of the Users of these payment services in accordance with the provisions of Directive (EU) 2015/2366 of the European Parliament and of the Council of 25th November 2015 as well as of Royal Decree 19/2018 of 23rd November on payment services and other urgent financial measures and implementing regulations.
9.5. Authentication: Afterbanks access to Users payment accounts is considered approved as long as the User has provided consent to Afterbanks in accordance with the authentication procedures provided to the User by the Payment Account Service Provider Administrator. In the absence of such consent, access to the payment account will be considered as unauthorized.
9.6. Afterbanks’ obligations
9.6.1. Obligations as an account information provider or aggregated services provider. Η Afterbanks as an account information service provider will comply with the following obligations: :
(a) will provide the Services solely with the express consent of the user regarding the payment service,
(b) will ensure that the Personalized Security Credentials of the payment service user are not accessible to third parties other than the payment service user and the person who created the Personalized Security Credentials and that, when transfered by the payment service provider providing the account information services,they will be transferred in a safe and adequate manner ,
(c) In any communication, Afterbanks will be recognized by the payment service user’s account information service provider (s) and will communicate securely with the account information service provider (s) and use of payment services in accordance with Article 98 par. 1 par. (d),
(d) will only access information related to the payment accounts declared by the User and the corresponding payment transactions ,
(e) will not request sensitive payment information relating to payment accounts,
(f) will not use, store or access data for purposes other than the provision of account information services as expressly requested by the User of Payment Services in accordance with applicable data protection laws. .
9.7. User Complaints Procedure
9.7.1. Customer service center: Afterbanks has a Customer Service Center in accordance with the obligations set out in Order ECO / 734/2004 of 11th March concerning the Departments and Services of Customers and the Customer Ombudsman of Financial Institutions, whose purpose is to deal with and resolve complaints and claims. User. The contact details are as follows:
MORPHEUS AIOLOS, S.L.
Customer Service Center
San Andrés no. 8, 28004, Madrid, Spain
Ε-mail: sac@afterbanks.com
The process of resolving complaints and claims is described in the Customer Service Regulations that are available to customers in all Afterbanks stores, at the website http://www.afterbanks.com as well as on the Bank of Spain website (www.bde.es).
9.7.2. Bank of Spain Customer Service Center: In case of rejection of a request before the Afterbanks Customer Service Center or after one (1) month without a response from the Customer Service Center, Tukana is entitled to submit a request to the Customer Service Center of the Bank of Spain as follows: Α. In person at the following address:
Bank of Spain
Complaints Center
C / Alcalá 48, 28014, Madrid, SpainΒ. Electronically at the following address link:
https://app.bde.es/psr_www/faces/psr_wwwias/jsp/op/InicioSesion/PantallaAsistenteForm.jsp
9.8. Preventing money laundering and combating terrorist financing:
Tukana undertakes to:
(i) provide Afterbanks, upon request as appropriate, with all necessary information and documents – in any case in accordance with the principle of proportionality and to the extent permitted by applicable data protection laws – including any reference to Tukana associates, online Trade and Final Consumers, in implementing the due diligence and internal control measures required for Afterbanks by regulations to prevent money laundering and combat terrorist financing. Tukana is obliged to provide such information and documents on the basis of its confidentiality obligation under the Agreement with Afterbanks ,
(ii) notify Afterbanks of any change affecting the information and documents prior to their provision to Afterbanks in accordance with the provisions of the Agreement and provide up-to-date information upon request of Afterbanks, and
(iii) cooperates with Afterbanks in combating and detecting of any illegal activity related to money laundering, terrorist financing and / or payment fraud, providing any information and document of its clients that may be requested from Afterbanks on the basis of its confidentiality obligation under the Agreement with Afterbanks.
Tukana undertakes to keep the documents and electronic files related to its business activity for ten (10) years after their realization and is obliged to provide them to Afterbanks within 10 days at the request of the latter.
9.9. Charge: The Account Information Service is provided to Users free of charge by Afterbanks and Tukana is obliged to pay a fee to the latter in accordance with the terms of the Agreement between them.
9.10. Afterbanks’ guarantees
9.10.1. Security
Afterbanks guarantees that the Services will be provided based on security mechanisms that ensure the encryption of the Codes provided and guarantees their non-illegal use.
9.10.2. Structured and standardized information
Afterbanks guarantees that it will provide financial and non-financial information to Users in a structured and standardized form. “Structured” means that the information is available in easily editable electronic format (JSON or XML). “Standard” means that information from different sources is available in exactly the same format and, in addition, this format is standardized according to the format standards of the relevant data.
9.11. Personal data protection: Both Afterbanks and Tukana act as separate processors in relation to Users’ personal data collected and processed in the context and for the purposes of the Services.
9.12. Applicable law: The provision of account information services by Afterbanks to the User will be governed by the terms and conditions described in this term 9, and the Convention as well as the provisions of Directive (EU) 2015/2366 of the European Parliament and of the Council of 25th November 2015 and of Royal Decree 19/2018 of 23rd November on payment services and other urgent financial measures, their implementing regulations as well as any other applicable Spanish legislation as well as any relevant applicable foreign or domestic legislation on the Services. In the event of a discrepancy, the following order of priority will be followed: (a) firstly, the Convention and this tern; (b) secondly, the provisions of Directive (EU) 2015/2366 of the European Parliament and of the Council of 25th November 2015, and (c) thirdly, the provisions of Royal Decree 19/2018 of 23rd November on payment services and other urgent financial measures, their implementing regulations and any other applicable Spanish legislation.
The Services will be provided free of charge through the Application.
In particular, for the Transaction Service there are the following charges: (a) limit of two (2) free bank transfers per month for users (natural and / or legal entities), after which there will be a charge of € 0.50 per transaction, (b) possibility of corporate users to register in a special program of € 19.99 per month for a total of seventy (70) transactions, after which there will be a preferential charge of € 0.30 per transaction and (c) possibility of corporate users to register to a program tailored exclusively to their needs, the special terms and conditions of which will be agreed on a case by case basis between Tukana and the respective corporate user.
It is expressly clarified that the charging and invoicing of the Services in the above (a) case will be carried out immediately during the execution of the respective transaction through the Stripe payment platform, while in the above (b) and (c) cases it will be made at the end of each month through the Stripe payment platform or through bank transfer, in this case any relevant bank charges for the transfers will apply.
Please note that the Stripe payment platform has a minimum charge of € 0.50 per transaction. In case of charges under € 0.50 per transaction based on the preferential charge of € 0.30, transactions will be aggregated and charged when the amount reaches or exceeds the amount of € 0.50.
In any case, we reserve the right to amend at our discretion the above pricing policy, of which you can be kept informed here: https://tukana.io/ as well as the cooperating payment platform through which the abovementioned charges may take place.
We reserve the right, in our sole discretion and at any time, to renew and / or amend these Terms and Conditions unilaterally and without prior notice. In any case, you can at any time be informed about the applicable Terms and Conditions either through the Application or through our website. https://tukana.io/terms-and-conditions/.
Any failure or delay by Tukana in exercising its legal or contractual rights under these Terms and Conditions may not be construed as a waiver of these rights nor shall it be construed as impairing its rights.
All the above terms are agreed as essential and may be modified in writing.
The invalidity or cancellation of a term does not affect the validity of the rest.
For any information, question and / or complaint regarding the Application and the Services, you can contact us by sending an e-mail to info@tukana.io.
